As on most other websites you leave electronic trails e.g. through cookies when using the Trusted Novus Banks websites and netbank.

What is a cookie?

A cookie is a text file that is stored on your browser and that enables us to recognise your PC, tablet or mobile telephone. This file makes it possible for us to recognise your PC, tablet or mobile phone from visit to visit.
The file cannot carry viruses or malicious programs.

Am I anonymous?

The information we register via cookies is basically anonymous. We only recognise you if you register or have previously registered information such as email address or mobile number in a form or if you log into our digital solutions.

No matter whether you as a user of the Trusted Novus Bank websites are anonymous or recognised, we use cookies to correlate your visits to our platforms. We save the information in up to 12 months.

The purpose is to improve your user experience, to support our marketing activities and to make websites, netbanks, apps and other communication more relevant for you.

Which cookies do we use and why?

How to delete and avoid cookies

You can control yourself whether you want to accept cookies – or whether you want to delete them. This can be done in the browser settings on your PC, telephone or tablet. If you disallow cookies in your browser, you cannot access your netbank – and certain functions on the websites will not work.

Cookies that you have accepted can be deleted subsequently. If you have a PC with a rather new browser, it can be done quickly by using the shortcut CTRL + SHIFT + Delete.

The website shows you how to delete cookies depending on your browser.

If you want to opt out of cookies from Google Analytics, Google offers the tool Google Analytics Opt-out Browser Add-on.