- Enhanced 3D security in online shopping
Visa Secure (formerly known as 'Verified by Visa') is a service provided by Visa offering an additional layer of security when performing online purchases with your card.
This protocol is developed with the utmost security features whilst remaining easy and user friendly for the cardholder. Trusted Novus Bank has enhanced this service and when shopping online you will no longer be required to enter a password as most of the transactions will be automatically authorised after being analysed by our fraud risk filters. However, some high-risk transactions will still require extra authentication and will require you to enter a One-Time Passcode (OTP), which will be sent to you. During your online purchase, you can select to have this OTP sent to your mobile number.
To avoid any delays in completing your online transaction, it is essential that we keep your contact details up to date to allow the delivery of the OTP. If whilst shopping online with a participating merchant offering Visa Secure, your contact details are not up to date in our system, your OTP will not be delivered and you will not be able to complete the transaction.
You can always contact your Relationship Manager (RM), if you have questions concerning your Visa card or if you want to increase your monthly limit.
If you want to request a new password or PIN, activate your card or require assistance of any kind, you are also very welcome to contact the Trusted Novus Bank Card Services Help Desk or your RM. Passwords are required for both telephone and email enquiries.
Our Card Services Help Desk will be available on extended hours as follows:
Monday to Friday 08:00 – 23:59
Saturday & Sunday 13:30 – 21:30
All hours CET
Please note that you may also receive calls from us in order to verify transactions or indeed to assist you with any issues you might be experiencing. Please note that if contacted by the bank, we will assist you without requesting your full card number, account number or PIN from you. You must never divulge these details to an unauthorised source. Nevertheless, upon contact, the operator will ask some security questions in order to establish that the call is being held with the genuine cardholder.
Our Card Services Help Desk is closed on the following days: 1st January; 25th December; 26th December; 31st December. 24th December available until 15:00 hrs.
It is essential to provide a full and correct Visa card number when blocking your card. You are reminded that it is the responsibility of the cardholder to provide details to Visa International immediately subsequent to loss or theft of a card. Keep the card number recorded in a safe and accessible location.
Denmark: 80 01 85 88
Germany: 0800 8149100
Spain: 900 99 1124
Sweden: 020 793 146
UK: 0800 89 5082
USA: 800 847 2911
For a country not listed, call the USA collect + 1 410 581 9994.
We trust that you will now enjoy the security of shopping online with confidence.