Visa Secure is a service provided by Visa offering an additional security step to ensure that only you use your Visa card to shop online.
It provides added assurance when using your Visa card to make purchases online. You can be comfortable that any online merchant using the Visa Secure is a legitimate commercial entity.
Yes. Your information is transmitted using a high level of encryption and is stored on a secure server.
No. There are no additional charges associated with this service.
Trusted Novus Bank assures you that the information you provide is for registration purposes. Your information is protected and will not be used by or shared with any other parties, except the contractors who operate this service on behalf of Visa and Trusted Novus Bank. You are also afforded all the protections available to you when you use your Visa card in person.
It is a new service that provides an enhanced level of security during online purchases, protecting you against unauthorised use of your card via a 6-digit code that can only be used once.
When you perform an online purchase at a participating retailer, a screen asking for your OTP will automatically be delivered to the mobile number registered with us. Once you submit the correct OTP, the transaction will be sent for authorisation to the Bank and the merchant’s website will display a response to you.
Yes. When you make an online purchase and enter your payment information, a screen from your card issuer will automatically appear and prompt you for your OTP. After reviewing that your purchase details are correct, simply enter your OTP to complete your transaction.
Yes. If you have not received the OTP, you may click the resend option. However, please allow 2-3 minutes before using the Resend OTP option.
No, there is no need to get a new card. OTP works with your existing card.
OTP works with most Internet browsers. You should be sure that Java Script is enabled; if it is not, OTP may not work properly. If you have any difficulty, please contact us for assistance.
Yes. There is no special software to install, so you can shop from any computer and still receive the added protection provided by “One Time Passcode”.
Yes. However, when shopping online with merchants who do not yet provide this secure authentication method, we recommend the following:
For more information, please call us on +350 200 23000. Our Card Help Desk will be happy to assist you.
The Card Help Desk is available from 08.00 to 23.59 Monday to Friday and from 13.30 to 21.30 on Saturday & Sunday. All times CET.