Opening hours
Cashier Services
Monday | 10:00 – 14:00 |
Tuesday | 10:00 – 14:00 |
Wednesday | 10:00 – 14:00 |
Thursday | 10:00 – 14:00 |
Friday | 10:00 – 14:00 |
Saturday | Closed |
Sunday | Closed |
Banking Hall
Monday | 09:00 – 16:30 |
Tuesday | 09:00 – 16:30 |
Wednesday | 09:00 – 16:30 |
Thursday | 09:00 – 16:30 |
Friday | 09:00 – 16:30 |
Saturday | Closed |
Sunday | Closed |
Cards Services
Our Cards Helpdesk is available 7 days a week and can be contacted by emailing
Monday | 08:00 – 20:00 |
Tuesday | 08:00 – 20:00 |
Wednesday | 08:00 – 20:00 |
Thursday | 08:00 – 20:00 |
Friday | 08:00 – 20:00 |
Saturday | 09:00 - 17:00 |
Sunday | 09:00 - 17:00 |
* Bank holidays | Open from 09:00 - 17:00 |
Netbank Services
Our Netbank Helpdesk is available 7 days a week and can be contacted by emailing
Monday | 08:00 – 20:00 |
Tuesday | 08:00 – 20:00 |
Wednesday | 08:00 – 20:00 |
Thursday | 08:00 – 20:00 |
Friday | 08:00 – 20:00 |
Saturday | 09:00 - 17:00 |
Sunday | 09:00 - 17:00 |
* Bank holidays | Open from 09:00 - 17:00 |
Outside opening hours you can contact Visa International to block your card using the following link Assistance in connection with your card (trustednovusbank.gi)
Bank Holidays
| Bank Holidays 2025 | |
| New Year’s Day | Mon 1st January |
| Winter Midterm Bank Holiday | Mon 17 February |
| Good Friday | Fri 18 April |
| Easter Monday | Mon 21 April |
| Workers Memorial Day | Mon 28 April |
| May Day | Thurs 1 May |
| Spring Bank Holiday | Mon 26 May |
| King's Birthday | Mon 16 June |
| Late Summer Bank Holiday | Mon 25 August |
| Gibraltar National Day | Wed 10 September |
| Christmas Day | Thurs 25 December |
| Boxing Day | Fri 26 December |
Appointments
No fixed times - we adjust to your wishes. All you have to do is to contact us to schedule an appointment.