Opening hours
Cashier Services
Monday | 09:00 - 15:30 |
Tuesday | 09:00 - 15:30 |
Wednesday | 09:00 - 15:30 |
Thursday | 09:00 - 15:30 |
Friday | 09:00 - 15:30 |
Saturday | Closed |
Sunday | Closed |
Banking Hall
Monday | 09:00 – 16:30 |
Tuesday | 09:00 – 16:30 |
Wednesday | 09:00 – 16:30 |
Thursday | 09:00 – 16:30 |
Friday | 09:00 – 16:30 |
Saturday | Closed |
Sunday | Closed |
Cards Services
Our Cards Helpdesk is available 7 days a week and can be contacted by emailing
Monday | 08:00 – 20:00 |
Tuesday | 08:00 – 20:00 |
Wednesday | 08:00 – 20:00 |
Thursday | 08:00 – 20:00 |
Friday | 08:00 – 20:00 |
Saturday | 09:00 - 17:00 |
Sunday | 09:00 - 17:00 |
* Bank holidays | Open from 09:00 - 17:00 |
NetBank Services
Our NetBank Helpdesk is available 7 days a week and can be contacted by emailing
Monday | 08:00 – 20:00 |
Tuesday | 08:00 – 20:00 |
Wednesday | 08:00 – 20:00 |
Thursday | 08:00 – 20:00 |
Friday | 08:00 – 20:00 |
Saturday | 09:00 - 17:00 |
Sunday | 09:00 - 17:00 |
* Bank holidays | Open from 09:00 - 17:00 |
Outside opening hours you can contact Visa International to block your card using the following link Assistance in connection with your card (trustednovusbank.gi)
Bank Holidays
| Bank Holidays 2026 | |
| New Year’s Day | Thurs 1st January |
| Winter Midterm Bank Holiday | Mon 16th February |
| Good Friday | Fri 3rd April |
| Easter Monday | Mon 6th April |
| Workers Memorial Day | Tue 28th April |
| May Day | Fri 1st May |
| Spring Bank Holiday | Mon 25th May |
| King's Birthday | Mon 15th June |
| Late Summer Bank Holiday | Mon 31st August |
| Gibraltar National Day | Thurs 10th September |
| Christmas Day | Fri 25th December |
| Boxing Day | Mon 28th December |
Appointments
No fixed times - we adjust to your wishes. All you have to do is to contact us to schedule an appointment.