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Location: Gibraltar
Department: Operations
Reporting to: Chief Operating Officer (COO)

Trusted Novus Bank is seeking an experienced and driven Operations Manager to lead and develop our Operations function. This is a key leadership role responsible for ensuring the effective delivery, control, and continuous improvement of operational activities across the Bank.

As a member of the Management Team, you will play an important role in supporting the Bank's strategic objectives, ensuring operational excellence while driving transformation initiatives that enhance efficiency, scalability, and customer experience.

Key Accountabilities

Operational Leadership

  • Lead the day-to-day performance of the Operations function.

  • Ensure transactions are processed accurately and within agreed service levels.

  • Maintain operational resilience, efficiency, and service excellence across all teams.

  • Oversee key operational areas including:

    • Customer onboarding and account approval

    • Client data management

    • Regulatory reporting (CRS, FATCA, QI)

    • File maintenance

    • Card operations

    • Payment operations

    • Reconciliations

    • Credit administration

Change & Transformation

  • Lead the implementation of operational change initiatives.

  • Drive process improvement, automation, and digitisation across the function.

  • Ensure change initiatives are successfully embedded into business-as-usual activities.

  • Support the Bank's journey towards a data-driven and scalable operating model.

Leadership & Team Development

  • Lead, coach, and develop a multi-disciplinary operations team.

  • Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

  • Support succession planning and reduce key-person dependencies through effective knowledge management.

Risk & Control Management

  • Maintain a strong first-line control environment.
  • Oversee reconciliations, operational controls, break management, and audit readiness.
  • Act as an escalation point for operational incidents and control issues.
  • Work closely with Risk, Compliance, and Finance teams to ensure regulatory and operational compliance.

Performance & Data Management

  • Develop and monitor key operational KPIs and service metrics.

  • Utilise management information and operational data to identify opportunities for improvement.

  • Drive accountability and performance across the Operations team.

Essential Skills & Experience

  • Proven experience leading operational teams within banking or financial services.

  • Strong knowledge of:

    • Customer onboarding

    • Transaction processing

    • Reconciliations and controls

    • Operational risk frameworks

  • Experience balancing business-as-usual operations with strategic change programmes.

  • Demonstrated success in process improvement and automation initiatives.

  • Strong analytical skills with the ability to interpret data and management information.

  • Excellent stakeholder management and communication skills.

  • Strong problem-solving, organisational, and decision-making abilities.

  • Ability to thrive in a fast-paced and evolving environment.

How to Apply