Annual Client Experience Survey

Every year, our Client Experience Survey helps us understand how clients feel about our service, trust, communication and overall relationship with the Bank. In 2024, 339 clients completed the survey — our highest response rate so far. Thank you to everyone who took the time to share their views. Your feedback helps us improve our products, services and client experience.

Looking at our 2024 Results

To which degree do you feel confident in the personnel at Trusted Novus Bank?

Where 10 is 'Highly trust and 1 is 'Not at all'.

How satisfied are you with the contact you have with your Relationship/Account Manager?

Where 10 is 'Extremely satisfied' and 1 is 'Not at all satisfied'.

How would you rate your latest experience with the bank?

Where 10 is "Extremely satisfied" and 1 is "Not at all"

Our 3rd Annual Client Experience Survey

339 clients completed the survey

10 questions on products and services

"Overall reliability, Trust, Helpfulness, Approachable staff, Personalised Attention, Well-supported, Valued, Timely updates"

These are some of the words used by our clients to describe their experience with us.

What you told us matters most

Easier and more modern digital banking
Clearer and more frequent communication
Competitive products and services
Faster and more efficient service
Relationship management
Continued investment in technology

What's Coming Next?

With a pause in 2025, we are re-launching our Client Experience Survey for 2026. The survey will be available in June.