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How to Submit High-Quality Documents

Providing clear and complete documents helps us process your submission more quickly and reduces the likelihood of us needing to request additional information.

Do

  • Ensure the document is clear and fully visible The entire document should be visible, including all four corners.

  • Use good lighting Take photos in a well-lit area and avoid shadows, reflections or glare.

  • Submit a high-quality image or scan Use the highest quality setting available on your camera or scanner.

  • Check all information is readable Names, document numbers, issue dates and expiry dates must be clearly visible.

  • Acceptable example under the left image.

Don't

  • Don't submit blurred or low-quality images Images must be sharp and easy to read.

  • Don't crop the document All edges and corners should be visible.

    • Don't use screenshots or edited images Please upload original photographs or scans only.

    • Don't submit expired or incomplete documents Ensure all documents are current and complete before uploading.

    • Unacceptable example under the right image.

    Before submitting your documentation, ensure all required documents have been collected. The secure upload link can only be used once.

    Category Guide

    During the survey, you will be asked to provide information for each party linked to the account. Depending on the category assigned, you may also be required to upload supporting documentation. To help you complete the questionnaire efficiently, please have the relevant documents ready before you begin.

    Category 1 – Related Parties

    Parties with ownership, beneficial ownership, or control of the structure.


    Examples: UBOs, shareholders holding more than 10%, partners, founders, settlors.


    Information required: Personal details, occupation or business activities, source of income, source of wealth, estimated wealth, and PEP status.


    Documents required: Proof of ID, proof of address, and supporting ownership, income, and wealth documentation.

    Category 2 – Appointed Parties

    Parties appointed to management, governance, advisory, fiduciary, or administrative roles.


    Examples: Directors, trustees, signatories, managers, administrators, investment advisers, powers of attorney.


    Information required: Personal details, employment information, source of income, and PEP status.


    Documents required: Proof of ID and proof of address.


    Organisation Structure and Required Documents

    To help us keep your account information accurate and up to date, please select the organisation structure that best describes the account holder.

    As part of the review process, you will be asked to confirm whether there have been any changes since the last review and provide information about your organisation, ownership and account activity. You will also need to upload supporting documentation where applicable.

    Please review the requirements below before starting the survey.

    Company

    You will be asked to provide:

    • Details of the company's business activities and industry.
    • Source of Income (SOI) and Source of Wealth (SOW) information.
    • Sources of funds credited to the account.
    • Expected countries for account activity.
    • Estimated monthly account turnover.
    • Confirmation of any changes to shareholders, Ultimate Beneficial Owners (UBOs), directors, authorised signatories and connected parties.

    Documents required:

    • Completed Annex confirming any changes since the last review.
    • Structure chart where the ownership or control structure contains more than two layers.

    Trust

    You will be asked to provide:

    • Information on the trust's activities and underlying assets.
    • Source of Income (SOI) and Source of Wealth (SOW) information.
    • Sources of funds credited to the account.
    • Expected countries for account activity.
    • Estimated monthly account activity.
    • Confirmation of any changes to settlors, trustees, protectors, beneficiaries, beneficial owners, signatories and users.

    Documents required:

    • Updated Trustee Letter.
    • Confirmation of current Settlors, Trustees, Protectors (if applicable) and Beneficiaries.
    • Confirmation of any distributions made.

    Foundation

    You will be asked to provide:

    • Details of the foundation's purpose and activities.
    • Source of Income (SOI) and Source of Wealth (SOW) information.
    • Sources of funds credited to the account.
    • Expected countries for account activity.
    • Estimated monthly account turnover.
    • Confirmation of any changes to Foundation Council Members, Founders, Protectors, Beneficiaries, Authorised Signatories or other connected parties.

    Documents required:

    • Foundation registration extract from the relevant registry.
    • Constitutional documents.
    • Details of any amendments made since the last review.
    • Structure chart where the ownership or control structure contains more than two layers.

    Trading As Business

    You will be asked to provide:

    • Registered and trading names.
    • Business activities and industry.
    • Source of Income (SOI) and Source of Wealth (SOW) information.
    • Sources of funds credited to the account.
    • Expected countries for account activity.
    • Estimated monthly account turnover.
    • Confirmation of any changes to the trading name, business address, business activities, authorised signatories and connected parties.

    Documents required:

    • Current business registration extract, licence or equivalent official record (where applicable).
    • Evidence of the registration or use of the trading name.
    • Details of any amendments made since the last review.
    • Structure chart where the ownership or control structure contains more than two layers.

    Association

    You will be asked to provide:

    • Details of the association's purpose and activities.
    • Source of Income (SOI) and Source of Wealth (SOW) information.
    • Sources of funds credited to the account.
    • Expected countries for account activity.
    • Estimated monthly account activity.
    • Confirmation of any changes to the constitution, office bearers, committee members, controllers, authorised signatories and connected parties.

    Documents required:

    • Current Constitution.
    • Latest Annual General Meeting (AGM) Minutes.

    yers.

    Partnership

    You will be asked to provide:

    • Legal and trading names.
    • Registered or business address.
    • Business activities and industry.
    • Source of Income (SOI) and Source of Wealth (SOW) information.
    • Sources of funds credited to the account.
    • Expected countries for account activity.
    • Estimated monthly account turnover.
    • Confirmation of any changes to partners, beneficial owners, authorised signatories and connected parties.

    Documents required:

    • Current Partnership Agreement or equivalent constitutional document.
    • Current registration extract, certificate or other evidence of registration (where applicable).
    • Details of any amendments made since the last review.
    • Structure chart where the ownership or control structure contains more than two layers.

    Need Assistance?

    If you are unsure whether your documents meet these requirements, please contact your Relationship Manager or book an appointment at one of our offices for assistance here:

    Book a meeting