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How to Submit High-Quality Documents

Providing clear and complete documents helps us process your submission more quickly and reduces the likelihood of us needing to request additional information.

Do

  • Ensure the document is clear and fully visible The entire document should be visible, including all four corners.

  • Use good lighting Take photos in a well-lit area and avoid shadows, reflections or glare.

  • Submit a high-quality image or scan Use the highest quality setting available on your camera or scanner.

  • Check all information is readable Names, document numbers, issue dates and expiry dates must be clearly visible.

  • Acceptable example under the left image.

Don't

  • Don't submit blurred or low-quality images Images must be sharp and easy to read.

  • Don't crop the document All edges and corners should be visible.

    • Don't use screenshots or edited images Please upload original photographs or scans only.

    • Don't submit expired or incomplete documents Ensure all documents are current and complete before uploading.

    • Unacceptable example under the right image.

    Before submitting your documentation, ensure all required documents have been collected. The secure upload link can only be used once.

    Need Assistance?

    If you are unsure whether your documents meet these requirements, please contact your Relationship Manager or book an appointment at one of our offices for assistance here:

    Book a meeting