First time enrolment

userguides

New Banking System

First time enrolment

userguides

Download userguide as PDF

Before you get started, you must ensure you have the following at hand:

1. An Email from the Bank with your username.

Example below:

2. An SMS text message from the Bank with your activation code.

Example below:

3. To download the new Trusted Novus Bank (TNB) mobile banking App, which is available on all mobile iOS and Android devices.

4. Open the new mobile banking app and click 'Enrol' in the bottom tool bar shown below.

5. Select ‘Activate your account’ when prompted.

6. Once activated, type in the ‘Username’ from the email and ‘Activation Code’ from the SMS text message, and select verify.

Please note: There are 30 days before the ‘Activation Code’ expires. If your ‘Activation Code’ has expired please contact our Customer Services Team (CST).

7. Once verified, set up your App PIN:

Create a 6-digit PIN to access the mobile app.
This PIN will be required each time you log in.

8. Create a secure password for your NetBank account. Ensure it meets the requirements listed on the screen.

9. After setting your password, you’ll be prompted to enable biometrics (Face ID or fingerprint).

Biometric login is optional; you can choose to enable it or skip.

10. You have now completed your first time login.

Please note: For added security, each time you login, you’ll receive a notification in your app to approve access. Make sure your phone notifications are switched on to receive these.

Other userguides

First time enrolment

First time enrolment

Before you get started, you must ensure you have the following at hand:

Other userguides

How to login to NetBank

How to reset your password

How to view and manage your account