You can log in via your TNB Card web portal or APP to view the PIN associated with your card at any time.

1. Access the Card portal

2. Go to ‘Cards’ and select the card of which you want to view the PIN.

• If accessing the web portal, select ‘SHOW PIN’
• If on the APP select ‘HOLDTOVIEWPIN’. Your code will be displayed.

You can change your PIN at any cash machine offering ‘PIN Services’. Simply insert your card, locate ‘PIN Services’ option, and follow the instructions on the screen to establish your new PIN.

Security Tips – Avoid:
• Combination of easy numbers or sequences such as 1234, 1111, 1122 etc
• Date of birth in any of its combinations
• Personal numbers linked to other forms of verification

You can do one of the following:

Fix it yourself:

• Sign on to an ATM using your blocked PIN
• Select ‘PIN Services’
• Select ‘Unlock PIN’

A message will display indicating that the process has been completed successfully.

Ask us to do it for you:

Contact us and we will unlock your PIN. This will require a two-step process:

• PIN unblock request is generated by TNB.
• Cardholder to perform a Chip & PIN transaction at a Chip & PIN capable payment device. This action will enable the card reader to retrieve the PIN unblock request. If the PIN used is correct, the card will be unblocked for future use.