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Assistance in connection with your card

Block your card

There  are two ways you can block your card.

  1. Access your TNB Card web portal. Go to "Cards" and select "Block Card"
  2. Call Visa International on the telephone numbers below

When you call Visa International to block your card, it is important that you state the full and correct Visa card number. Please note that it is the responsibility of the cardholder that Visa International is contacted immediately after the card is lost or stolen. Keep your card number in a safe, yet accessible place.

Useful telephone numbers:

  • Denmark: 80 01 85 88
  • Germany: 0800 8118440
  • Spain: 900 99 1124
  • Sweden: 020 793 146
  • The UK: 0800 89 5082
  • Gibraltar: +44 800 89 5082
  • The USA: 800 847 2911

In other countries, please use the telephone number for the US (reverse charge call): + 1 410 581 9994

Increase your spending limit or solve other card problems?

Our Card Services Help Desk is at your service, and for instance, it can increase your personal spending limit within a few minutes. Most other card providers cannot offer this service.

If you need a replacement card, card activation or blocking or to get other advice or guidance, please feel free to contact Trusted Novus Bank. You will be asked for your password when contacting the Card Services Help Desk by phone or email.

Tel No.: +350 200 23000

Opening hours:
08.00 - 20.00 Monday through Friday
09.00 - 17.00 Saturdays and Sundays

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.