We are currently in the process of migrating all clients onto a new Netbank log-in platform with the assistance of a digital authenticator known as the HID approve app. HID, is a soft-token app installed on a smart device protected by a PIN, it is used at the time of login and sends push notifications to your mobile app to approve the login.
The migration to our new log-in method is being communicated to all clients via email. If you have not yet been contacted regarding this migration, do not worry as you will be contacted soon and your current Netbank should be working as it always has.
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Please note the new device has to be registered before you wipe clean the old one!
Any questions relating to Netbank?
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