HID Approve, is a soft-token app installed on a smart device protected by a PIN. It is used at the time of login and sends push notifications to your mobile app to approve the login.

WITH your welcome letter to Netbank (‘TNB ONLINE BANKING’) YOU WILL RECEIVE THE FOLLOWING INFORMATION:

• New User ID – Please note it down and save it safely as it will be needed every time you login to Netbank.
• User guide – A step by step guide is provided explaining how to both download the HID approve app as well as how to use it alongside your new login details.
• QR codes – These codes will be needed to pair your smart device to your new Netbank via the HID approve app.

YOU WILL NEED TO SAFELY SAVE THE FOLLOWING INFORMATION:

• User ID – your new user ID which is provided in the email
• Password – please note you will need to know your current Netbank password to access your new login.
• HID – the 6-digit PIN used to access the app on your smart device, as this will be needed every time you log-in.

Upon receiving the email, if you need any further help installing the digital authenticator app or logging-in afterwards, have a look at our short video tutorials below or contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling +350 200 23002

Please note the videos do not contain any sound.

Please note the new device has to be registered before you wipe clean the old one!