Our annual client experience survey serves as a temperature check to determine how you, our clients perceive the bank across the different departments with a focus on Service, Trust and Recommendation. This feedback provide us with a great insight that we can use in our ongoing improvements of the Bank’s products and services.
We would like to thank all of our clients that took the time and effort to reply to our survey. We are committed to listening to our clients and improving our services as a direct result of their feedback.
Looking at our 2024 Results
Looking at our 2024 Results
To which degree do you feel confident in the personnel at Trusted Novus Bank?
Where 10 is 'Highly trust and 1 is 'Not at all'.
How satisfied are you with the contact you have with your Relationship/Account Manager?
Where 10 is 'Extremely satisfied' and 1 is 'Not at all satisfied'.
How would you rate your latest experience with the bank?
Where 10 is "Extremely satisfied" and 1 is "Not at all"
Here is an example of one of the questions we asked
Q: To which degree do you feel confident in the personnel at Trusted Novus Bank?
Your feedback suggests that we are good at responding promptly and efficiently.
This implies a reflection of trust on our staff.
You have also told us that you would like more frequent communication to better meet your needs.
We are on it!
Meet the Client Experience Team
Meet the Client Experience Team
"Overall reliability, Trust, Helpfulness, Approachable staff, Personalised Attention, Well-supported, Valued, Timely updates"
These are some of the words used by our clients to describe their experience with us.
