Welcome to our central hub for communication throughout our new banking system journey.
Here you will find the most recent updates of how things are progressing including our communication journey which will help you navigate this transition as smoothly as possible. You will also be able to find an FAQs section that we will continue to update as new questions arise, as well as any details about the forthcoming new features.
Changing the way you bank
We have listened to your feedback through client surveys and designed our new system with your asks in mind. This not only provides you with a personalised service but it is also focused on meeting your evolving Banking needs. Our aim is to go live with our new banking system early 2025.
Explore some of the New Features!
Mobile Banking application
While we have a Cards Management
New Online Banking experience
Real-time debit cards
The Cards App will remain, but the balance displayed on the App will be the balance on the account. If you make a purchase using your debit card, your bank account will be debited in real-time rather than the following day, as it currently is. Making managing your budget easier.
Corporate - Bulk payments
If you are a corporate client, you can execute bulk payments by uploading a file in either .CSV or .XML format with the payments. Alternatively, you can add the payments directly to your Online Banking using a list format.
New communication channels
Got a question? Connect with us directly through your app. You can now reach out to us directly with inquiries on specific topics, ensuring that your questions and concerns are addressed more efficiently.
Double down on security
We will use an extra factor for making payments.
Don't miss anything
Over the coming months, we will be sharing detailed information about the progress of this project, as well as highlighting the new features and improvements you can expect. Below is a detailed timeline of the key messages and updates you will recieve.
More details about our journey will be available soon.
FAQS
Have questions? We've got answers! Below are some of the most common questions you might have. If you don't see what you're looking for, feel free to reach out to our support team for further assistance!
Accounts
At this time, we do not envisage any new fees associated with the new system.
Yes, you will be allocated a new IBAN and account number but no need to worry as all existing IBAN and account numbers will continue to function. You will still be able to receive payments to the existing details. Your new details will be issued once we go live on the new banking system.
Our current deferred debit solution offers the services of a debit card. Whilst transactions are going through, they are not necessarily reflected on the account instantly.
The real time debit card will offer real time services, meaning any transactions posted by the card will be reflected on the account immediately.
Online Banking
In the beginning, the new Banking system will provide enhanced features such as a new Online Banking experience, a Mobile Banking application, a real-time debit cards and if you are a corporate client you can execute bulk payments. We will shortly after be offering you further enhancements.
Yes, you will have a new username. It will be one that is more meaningful to you. Prior to launch date we will be providing tutorials and guides to set-up the new online banking system. We will also introduce a Client Support Team to guide you through the transition.
Support
There may be some Netbank unavailability during the migration and we assure you that you will be notified and that we aim for the discruption to be minimal.
Please get in touch with your usual point of contact or alternatively our Client Support Team who specialise in the new Banking system.
Branch services will remain unchanged.
The main channels of communicating any changes are via email. We will update this webpage also in case you miss something.