This will remain available until 1st of October 2025, allowing you to refer back if needed.

If you haven't recieved please contact our Client Support Team.

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: +350 200 23002

Yes, you cannot use '&' in short names on NetBank when renaming accounts, you will be unable to save if this is the case.

In the beginning, the new Banking system will provide enhanced features such as a new Online Banking experience, a Mobile Banking application and real-time debit cards. We will shortly after be offering you further enhancements.

No, this is something you will need to enable within your phone settings. If disabled you will be requested to enter your Mobile Banking PIN which you set up upon enrollment.

No, unfortunately you are not able to use the application via an iPad or similar.

Yes, you are able to via the settings within the mobile application. Visit preferences and select to edit the account. 

Firstly ensure you that you have selected the down arrow to expand your account list. If this is still unavailable please contact the Client Support Team or your Relationship Manager. 

Client Support Team details:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: +350 200 23002

No, seperate logins for corporate and personal accounts on the same app are not supported. 

When creating a password please ensure it meets the requirements listed on the screen:

• 8-128 characters long – no spaces allowed.
• Must be a combination of alphanumeric characters and special characters.
• It must not consist of 5 consecutive digits.
• It cannot be the same as your previous password.
• It cannot be set to the same as your username.

If you are experiencing issues, it may be due to being operated on an Android device. Our team is working on fixing the issues so we encourage you to operate on the latest updated version within your Play Store.

Yes, and while your existing account details will continue to function, we recommend that you begin using and sharing your new account information. This will help ensure that future incoming payments are processed without delay. 

We have created a personalised document that displays both your new and previous account numbers for ease of reference. You can access this document in your new Online Banking (NetBank) by following these steps:  

Main Menu > Accounts > Account Statements. Click Additional Documents to view documents associated with the account. Then select ‘Advice’ from the dropdown menu to view the account update document. 

Note: This document was uploaded on 12th September 2025 - please ensure your search includes this date. 

For clarity, our UK Sort Code and international Bank Identifier Code (BIC) remain unchanged. 

UK Sort Code: 40-51-78 

BIC: TNOVGIGI 

Note: This feature is currently not available in the Mobile App. 

No, no new fees will be introduced as a result of the new system.

Your account will be accessible through both Online and Mobile Banking platforms. The new platform will look different and will bring greater flexibility. It will allow you to choose whether to log on via an online interface or on a web browser, similar to NetBank today, or through a more streamlined, accessible mobile application.

Please note that you should have recieved new login details and instructions already.

Debit card transactions will now reflect instantly, giving you up-to-date account balances.

You will be able to increase your Visa card spending limit for those one-off purchases or special events, provided sufficient funds are available in the account your card is linked to.  

Please note these spending limit adjustments, were previously referred to as a bonus.

There will be no changes to how your TNB credit cards operate. The only difference to you is that the minimum balance which you are required to maintain in your account (the equivalent of your monthly spending limit) will now be linked to the individual account that your Credit Card is linked to.

Your Visa debit will now work even better than it does today.  The main changes are:

• Funds credited to your account will be available for spending on your Visa Debit card as soon as your account is credited with the funds.
• Card transactions will be reflected on your account immediately.

Reminder that we are not replacing your existing Debit Card – we are simply improving how it works. 

As we move to the new system, the algorithm used to make loan mortgage repayment calculations will be different from that used by the Banks current banking platform and may or may not impact your loan or mortgage as a result. This is dependent on the specific loan or mortgage product you have. 

1. Interest only and serial repayment schedules will incur no changes.
2. Those with amortised repayment schedules may see a monetary difference in their monthly repayment amount.

You will receive a new repayment schedule from the Bank following the move to the new system which will confirm your new repayment amount for either your loan or mortgage.

As part of the migration to the new Banking system, unfortunately not all payment templates we able to be migrated due to incorrect details including:

1. BIC/SWIFT Code
2. Beneficiary Account Number / IBAN / Sort Code

A new field, as part of the transition, which is now required is the beneficiary address. If you are experiencing issues with your payment templates, please ensure all relevant information, now including this new field, is correct and input to be able to successfully create your payment template.

Standing orders within TNB or to other local banks will be migrated.

Standing order to banks outside Gibraltar will not be transferred and must be re-set after launch.

Note: Please review your current templates and standing orders. We advise you to remove any that are no longer in use.

Currently, this feature is not available within our new Online Banking platform. This transaction has to be inputted manually by your Relationship Manager. We apologise for any inconvenience this may cause.

The mandate for approval may be incorrectly set-up. If this applies to you please speak to your Relationship Manager.

You are able to contact our new Client Support Team set up specifically for the transition to the new Banking system. 

Yes, please find all user guides below.

We welcome feedback in any shape or form for any of the services we provide. All of our typical channels for communication remain open and we encourage you to call, write or come in to see us to provide any feedback you may have.

Security is at the forefront of everything we do. Ensuring that clients can access, navigate, and use or receive services in the most secure manner is top priority for us at TNB.

The system follows the industry standard of 2 Factor Authentication (2FA) to ensure that unwanted access is avoided. Clients will have their own unique credentials and when entered, a One Time Password (OTP) will be triggered and sent to the secure mobile number linked to each client. This will then need to be entered to validate credentials and access to the system.

An OTP validation will now be required for each online payment transaction.

TNB and all of our systems and services are GDPR compliant. Your personal data is completely secure and only accessible by yourself or authorised staff internally. If you would like further information on how your data is stored and used please refer to our privacy notice.

No, you will not. HID will still be in use but not as we know it today! The App will be fully integrated into our new online/mobile solution. This means that HID is still required, but you will not be required to manually approve logins as is done today with NetBank. HID will form part of the digital offering and the validations will occur seamlessly in the background without any manual intervention.