No, no new fees will be introduced as a result of the new system.

Your account will be accessible through both Online and Mobile Banking platforms. The new platform will look different and will bring greater flexibility. It will allow you to choose whether to log on via an online interface or on a web browser, similar to Netbank today, or through a more streamlined, accessible mobile application.

Please note that you will recieve new login details and instructions closer to live date.

As part of the transition to our new banking system, new account and IBAN numbers will be assigned. These new numbers are system-generated and will only be confirmed after migration is complete. No action is required from you at this stage. 

All your existing standing orders and internal arrangements which have migrated* will be automatically updated with the new account number. You will be able to view your new account number(s) in Online Banking and the new Mobile Banking App once the system goes live.

If you currently share your account number with employers, business partners, or others for incoming payments, we recommend checking your new account and IBAN numbers after go-live and sharing it as needed.

* Most existing templates will be migrated. However, templates with missing or incorrect details (e.g. IBAN or SWIFT codes) will not be transferred. Those affected will be communicated directly.

Beneficiary address details will now be mandatory for all SWIFT payments. This applies to both new templates and any original templates migrated to the new system. i.e. Once we go live, you will be required to add the address otherwise the payment cannot be made.  

Your Visa debit will now work even better than it does today.  The main changes are:

• Funds credited to your account will be available for spending on your Visa Debit card as soon as your account is credited with the funds.
• Card transactions will be reflected on your account immediately.

Reminder that we are not replacing your existing Debit Card – we are simply improving how it works. 

In the beginning, the new Banking system will provide enhanced features such as a new Online Banking experience, a Mobile Banking application and real-time debit cards. We will shortly after be offering you further enhancements.

Yes, you will have a new username. It will be one that is more meaningful to you. Prior to launch date we will be providing tutorials and guides to set-up the new online banking system. We will also introduce a Client Support Team to guide you through the transition.

Most existing templates will be migrated. However, templates with missing or incorrect details (e.g. IBAN or SWIFT codes) will not be transferred. Those affected will be communicated directly.

Beneficiary address details will now be mandatory for all SWIFT payments. This applies to both new templates and any original templates migrated to the new system. i.e. Once we go live, you will be required to add the address otherwise the payment cannot be made.  

Standing orders within TNB or to other local banks will be migrated.

Standing order to banks outside Gibraltar will not be transferred and must be re-set after launch.

Note: Please review your current templates and standing orders. We advise you to remove any that are no longer in use.

Debit card transactions will now reflect instantly, giving you up-to-date account balances.

You will be able to increase your Visa card spending limit for those one-off purchases or special events, provided sufficient funds are available in the account your card is linked to.  

Please note these spending limit adjustments, were previously referred to as a bonus.

There will be no changes to how your TNB credit cards operate. The only difference to you is that the minimum balance which you are required to maintain in your account (the equivalent of your monthly spending limit) will now be linked to the individual account that your Credit Card is linked to.

As we move to the new system, the algorithm used to make loan mortgage repayment calculations will be different from that used by the Banks current banking platform and may or may not impact your loan or mortgage as a result. This is dependent on the specific loan or mortgage product you have. 

1. Interest only and serial repayment schedules will incur no changes.
2. Those with amortised repayment schedules may see a monetary difference in their monthly repayment amount.

You will receive a new repayment schedule from the Bank following the move to the new system which will confirm your new repayment amount for either your loan or mortgage.

Security is at the forefront of everything we do. Ensuring that clients can access, navigate, and use or receive services in the most secure manner is top priority for us at TNB.

The system follows the industry standard of 2 Factor Authentication (2FA) to ensure that unwanted access is avoided. Clients will have their own unique credentials and when entered, a One Time Password (OTP) will be triggered and sent to the secure mobile number linked to each client. This will then need to be entered to validate credentials and access to the system.

An OTP validation will now be required for each online payment transaction.

TNB and all of our systems and services are GDPR compliant. Your personal data is completely secure and only accessible by yourself or authorised staff internally. If you would like further information on how your data is stored and used please refer to our privacy notice.

No! HID will still be in use but not as we know it today! The App will be fully integrated into our new online/mobile solution. This means that HID is still required, but you will not be required to manually approve logins as is done today with Netbank. HID will form part of the digital offering and the validations will occur seamlessly in the background without any manual intervention.

A dedicated Client Service Team is being mobilised to specifically provide support to all clients for the new systems. In addition to this, all of our typical channels for communication will remain open and at your disposal.

There may be some Netbank unavailability during the migration and we assure you that you will be notified and that we aim for the discruption to be minimal.

Branch services will remain unchanged.

User guides with step-by-step instructions will be provided to support you on your new journey! This will include enrolment and access to the new digital platforms as well as guides on the features within.

We welcome feedback in any shape or form for any of the services we provide. All of our typical channels for communication remain open and we encourage you to call, write or come in to see us to provide any feedback you may have.