If you have not recieved your username or activation code please contact your Relationship Manager. If you are unsure who your Relationship Manager is, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Yes, you cannot use '&' in short names on NetBank when renaming accounts, you will be unable to save if this is the case.

If you wish to rename your account, please see below instructions depending on the platform. 

Via the Mobile App:

1. Log in.
2. Tap on the account you want to rename.
3. Tap the “i” icon in the top right corner.
4. Tap Edit (top right).
5. Tap Edit Nickname.
6. Remove the current name and enter the new one.
7. Tap Save.

Via Online Banking:

1. Log in.
2. Click on the account you want to rename.
3. On the right, click “What else do you want to do?”.
4. Select “Update account settings”.
5. Click Edit next to the account name.
6. Remove the current name and enter the new one.
7. Click Save.

You are able to view all historic statements by selecting:

Accounts > Account Statements > Additional Documents >

Select statements under Document Type and confirm the date range you wish to view.

Visit your security settings and you will be able to review approve the security notifications here. 

No, this is something you will need to enable within your phone settings. If disabled you will be requested to enter your Mobile Banking PIN which you set up upon enrollment.

No, unfortunately you are not able to use the application via an iPad or similar.

Firstly ensure you that you have selected the down arrow to expand your account list. If this is still unavailable please contact your Relationship Manager. 

No, separate logins for corporate and personal accounts on the same app are not supported. 

When creating a password please ensure it meets the requirements listed on the screen:

• 8-128 characters long – no spaces allowed.
• Must be a combination of alphanumeric characters and special characters.
• It must not consist of 5 consecutive digits.
• It cannot be the same as your previous password.
• It cannot be set to the same as your username.

Yes, you can change your password anytime you wish to do so via our Mobile App as well as the Web browser.

Please check your phone settings and attempt to minimise the screen for the 'continue' to appear. 

Your password may have expired. When changing password you will be required to confirm your:

1. Email address
2. Telephone number
3. Date of birth 

Please note to ensure you enter your details correctly, you can check personal details held by the Bank via your mobile app. (Under Settings/Personal Details). Please enter your details as displayed on your mobile app.

Yes. While your existing account details will continue to function, we recommend that you begin using and sharing your new account information. This will help ensure that future incoming payments are processed without delay.

You can access this document in your new Online Banking (NetBank) by following these steps:
Main Menu > Accounts > Account Statements. Click Additional Documents to view documents associated with the account. Then select ‘Advice’ from the dropdown menu to view the account update document.

Note: This document was uploaded on 12th September 2025 -  please ensure your search includes this date. 

For the avoidance of doubt, our UK Sort Code and international Bank Identifier Code (BIC) remain unchanged. UK Sort Code: 40-51-78 and BIC: TNOVGIGI.

Note: This feature is currently not available in the Mobile App.  

If you have not yet downloaded and enrolled in the new Trusted Novus Bank app, you will need to do so before accessing your new Online Banking (NetBank). Visit our website for step-by-step guides and support. 

If you would like a consolidated list of all your accounts and their details, please contact your Relationship Manager.  

Currently, this feature is not available within our new Online Banking platform. This transaction has to be inputted manually by your Relationship Manager. We apologise for any inconvenience this may cause.

The mandate for approval may be incorrectly set-up. If this applies to you please speak to your Relationship Manager.

Security is at the forefront of everything we do. Ensuring that clients can access, navigate, and use or receive services in the most secure manner is top priority for us at TNB.

The system follows the industry standard of 2 Factor Authentication (2FA) to ensure that unwanted access is avoided. Clients will have their own unique credentials and when entered, a One Time Password (OTP) will be triggered and sent to the secure mobile number linked to each client. This will then need to be entered to validate credentials and access to the system.

An OTP validation will now be required for each online payment transaction.

TNB and all of our systems and services are GDPR compliant. Your personal data is completely secure and only accessible by yourself or authorised staff internally. If you would like further information on how your data is stored and used please refer to our privacy notice.