How to use our new Banking System

FAQs

Welcome to your new digital banking experience!

Before you get started you must have the following at hand:

An email from the Bank with your username.
An SMS from the Bank with your activation code.
Download the new Trusted Novus Bank Mobile Application via the App store or Google Play Store.

If you have lost your device or setting up a new one, here is a simply guide to help you.

Explore more

Welcome to your new digital banking experience, need help? We have created a variety of userguides to help you!

Have a question not covered in the userguides? Check our FAQ's.

For any issues please contact your usual point of contact.