Username & Password:

• Username – This is used to login to Netbank and cannot be changed.
• Password - The only change you can make yourself is your Netbank password.

E-banking Access

• You may choose to lock your e-banking account; however, please note that you will not be able to login until the Bank has reactivated your access.

• You need to ‘Enable Alerts’ to edit the page.

• If you do not want to receive alerts from a particular channel, click on it, which will deselect it.

• The channel highlighted will become your line of communication with the bank.

• Once you have chosen your alert preferences scroll to the bottom and click ‘Save’.

• Check your alerts here ‘Alerts Settings’. It will say ‘Alerts Enabled’ or ‘Alerts Disabled’ depending what you have set up. Example below:

• Messages can be anything from setting up a new deposit and queries you may have on your account, to purchasing and/or selling investments.

• There is a drop-down list of categories for messages. (see screenshot)

• File attachments can also be included. 

All messages can be found in ‘My Messages’ tab. To find a specific message there is a search option available.

When the CST reply you will get an alert saying:

Hi (Your name)

You have received a new secure message. Please log into Netbank via trustednovusbank.gi and then select Messages. Alternatively, logon to your Netbank Mobile App.

Regards,

The Client Support Team

To delete a message

• Select the message you want do delete using the delete icon.
• Once clicked it will ask if you are sure you want to delete the message.
• If you deleted the wrong message go into the ‘Deleted Messages’ tab.
• Select the message you deleted in error.
• Press ‘Restore’ and it will be moved back into ‘My Messages’ tab.
• You can also ‘Delete forever’.