Forgotten your PIN

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1. If you have forgotten your Login details, go to the NetBank login page and select ‘Lost Device / Forgot PIN’.

2. Then type in ‘Username’ and ‘Password’ (for your NetBank) and Click ‘Continue’.

3. This will tell the system to send a new ‘Activation Code’ by SMS to your phone.

4. Click on the SMS received and copy ‘Activation Code’.

5. Go to the TNB Mobile Banking App and Click ‘Enrol’ at the bottom tool bar of the screen.

6. Click ‘Activate your account’.

7. Type in your ‘Username’ and the new ‘Activation Code’ received by SMS.

8. You will be prompted to type in your new PIN twice.

9. If you want to use biometrics click ‘Enable’. If not then click ‘Not now’ to continue without.

10. You are ready to login with your new PIN.

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