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Scams

Email

Contact Us

How to spot a scam email?

Are there links or attachments?

Be wary of prompts in emails to:

download antivirus software
open email attachments
visit a website requesting personal details

Our emails will always contain one piece of personally identifiable information, for example your name so that you can identify it's genuine. They may contain links to our websites however they’ll never contain links that take you to a page asking for any online banking details like your customer number, password or card reader codes.

Check the spelling

Are there careless spelling mistakes or poor grammar? This can be a big giveaway of a scam email. A real bank or company would not make mistakes like this:

Their seems to be a money taken out of your account. Please transfer to safe account asap.

It is personalised?

Check the message is personalised with information like your name, your postcode or part of your account number. If it isn’t personalised at all then you should be suspicious.

Our emails will always contain one piece of personally identifiable information, like your name so that you can identify it's genuine.

Check the address

Is it the same as the email address you usually receive emails from or just similar?

Are you a winner?

Unfortunately, being the winner of a competition you never entered doesn’t happen. So don’t fall for it.

Is there urgency?

Scare tactics are often used by scammers to make you worry so you’ll act without thinking it through:

‘You are under attack! Someone is making fraudulent payments off your account! Act fast by transferring your money into this safe account.’
‘We’ve detected some suspicious activity on your account. Act fast or risk your money being taken.’

By taking a moment to think whether the email is genuine, you can stop yourself from playing into the fraudsters hands.

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Telephone Scams

Telephone scams or `vishing` is a scam used by fraudsters where they call you pretending to be someone else such as your bank, the police, or any other official company.

They do this to trick you into giving out your personal details, such as your card, PIN or card reader codes.

SMS Scams

This is when a fraudster sends a text message to you pretending to be from your bank. This is also known as 'smishing'.

The text message may advise that there's a problem with your bank account, asking you to call a phone number. If you call, fraudsters will try to trick you into giving away your personal and security information.

Fraud and Scams

The bank will never ask you to provide your PIN, One Time Passcode (OTP) or your online banking login password. Never allow remote access to any device or download software to allow access.

Be on the lookout for emails or text messages requesting you log in to your online banking to update your personal details and emails with of an urgent nature.