Fraud Centre

Learn what to watch out for and how to take quick action.

Contact us

Keeping your money safe

Fraud Centre

Learn what to watch out for and how to take quick action.

Contact us

If you believe a call, email, or text message is suspicious call us immediately. Click to view our contact numbers.

Think before you click

TNB will never

ask you to provide your PIN, OTP or your online banking login password.

You should never

allow remote access to any device or download software to allow access.

Be on the lookout

for emails or text messages requesting you to log in to your online banking.

If ever in doubt

please do not hesitate to contact our Card Services Help Desk.

Types of scams and fraud to watch out for

Telephone Scams

Telephone scams or `vishing` is a scam used by fraudsters where they call you pretending to be someone else such as your bank, the police, or any other official company.

They do this to trick you into giving out your personal details, such as your card, PIN or card reader codes.

SMS Scams

This is when a fraudster sends a text message to you pretending to be from your bank. This is also known as 'smishing'.

The text message may advise that there's a problem with your bank account, asking you to call a phone number. If you call, fraudsters will try to trick you into giving away your personal and security information.

Email Fraud

Sometimes you get emails pretending to be from legitimate sources, however they’re asking you to give away personal or private information. This is an email scam, also known as phishing.

A phishing email may be disguised as one from the bank, or it may be a more obvious scam with strange logos and poor spelling.

Five easy tips to stay safe in 2025

Check before you trust: always make sure the person contacting you is genuine. If you receive an unexpected message from your bank, call them using the number on the back of your card.
Create strong passwords: use unique, strong passwords for each account. A password manager can help you create and safely store them.
Think before you click: be cautious with deals that seem too good to be true. Always research any offer and the company behind it before deciding.
Keep everything updated: regularly update your devices and apps to stay safe from security threats. Ensure your antivirus software is current.
Stay informed about scams: knowledge is your best defence. Check out our fraud guides to learn about common scams.

You might also be interested in

Fraud or Misuse of your Visa Card

The bank will never ask you to provide your PIN, One Time Passcode (OTP) or your online banking login password. Never allow remote access to any device or download software to allow access.

How to block your card

If you believe your Visa Card may have been lost or stolen, there are various ways you can block your card, preventing anybody else from using it.

Visa Secure Security Tips

Visa Secure (formerly known as ‘Verified by Visa’) is designed to be an additional layer of security when performing online purchases with your card.