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scams

Telephone

Contact us
scams

Telephone

Contact us

Examples of telephone scams

“Is that John Smith speaking? Just going to confirm your personal details. Your address is … and your number is …”

“We want to get this sorted for you as quickly as possible, so if you can follow these instructions immediately...”

“I know how stressful this must be for you, so I’m here to help and do everything I can to fix this.”

“We’ve detected some suspicious activity on your account.”

“We’ve set up a safe account where you can transfer your money.”

“Installing this protective software will prevent fraudulent activity on your account. Please install this and then log in to your online banking.”

    How to protect yourself from telephone scams?

    Never

    give your full PIN or online/telephone banking login details to anyone, even a caller claiming to be from your bank or the police. If you are asked for this information, end the call immediately.

    Never

    give out your mobile banking app activation codes and passcode. If you are asked for this information, end the call immediately.

    Never

    be persuaded to download any software or visit a site because someone on the phone has told you to.

    Be vigilant

    If you receive a suspicious or unexpected call purporting to be from the bank, end the call and call us back using an independently verified phone number, such as a contact number from our website.

    Be vigilant

    Beware of phone spoofing where criminals use sophisticated technology to make the number calling you appear like it's a genuine number, not their actual caller ID.

    Be vigilant

    Remember fraudsters also use techniques to hold your phone line open. When you try to dial out to verify the caller, the fraudster may stay on the line, play a fake dial tone and claim to be the person you're trying to contact. To avoid this, use a different phone line to verify the caller where possible. If not, try calling a friend or family member first to make sure your line is clear.

    You might also be interested in

    SMS Scams

    This is when a fraudster sends a text message to you pretending to be from your bank. This is also known as 'smishing'.

    The text message may advise that there's a problem with your bank account, asking you to call a phone number. If you call, fraudsters will try to trick you into giving away your personal and security information.

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    Email Fraud

    Sometimes you get emails pretending to be from legitimate sources, however they’re asking you to give away personal or private information. This is an email scam, also known as phishing.

    A phishing email may be disguised as one from the bank, or it may be a more obvious scam with strange logos and poor spelling.

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    Fraud and Scams

    The bank will never ask you to provide your PIN, One Time Passcode (OTP) or your online banking login password. Never allow remote access to any device or download software to allow access. 

    Be on the lookout for emails or text messages requesting you log in to your online banking to update your personal details and emails with of an urgent nature. 

    read more