Natalie Massetti, a Corporate Relationship Manager, is a true team player with a preference for face-to-face conversations over any telephone or email scenario. Learn more about how she works and about her many experiences with clients over the years.
I started in the bank back in 2014 and was soon promoted to Corporate Relationship Manager in 2016. I work with Corporate Clients and most of my time is spent on building good relationships with them, gaining an in-depth understanding of how their business works and subsequently working out the best ways in which I can assist with their banking needs.
What I like the most about my job is the variety of tasks and that every day is different and that I have clients in a wide variety of business sectors so it is interesting to learn about the different industries. I find it very rewarding to help the clients with their banking needs and see their business grow to their full potential, e.g. gaining approval for a credit facility which will help them grow/secure their business or help them out with their daily cash flows.
"Since covid-19 especially, the personalised relationship with the client is more important than ever."
After the pandemic it became evident how much both the clients and I missed having our usual face-to-face contact. No matter how much you talk over the phone or communicate over email it’s not the same. Face-to-face contact is enjoyable and indeed valuable to build long-term relationships which is important to us in TNB.
