Silvia Salado
Silvia Salado, Personal Banking Manager, is first and foremost a people's person, who has a strong interest in the welfare of others and a genuine interest in understanding motivators and drivers. Highly trustworthy, energetic and forever the optimist, the word 'can't' is not in her vocabulary!
I’ve also been described as someone who enjoys setting direction for teams, balancing the need to make decisions with a need for consultation, highly adaptable, sociable and talkative!
"Our vision this year is to become the lifetime partner of choice for personal customers. We are committed to a long-term focus on customer service to enable sustained business performance which in turn will set us apart from any of our competitors and makes us the employer of choice."
There are currently 17 of us within the Personal Banking Team, split into different areas of specialisation which includes day to day banking, investments and mortgages. We offer traditional banking services with a personal touch to residents and those with strong ties to Gibraltar. The team is coming together this year giving us a great opportunity to create a journey for our customers that embraces a culture where customers feel valued and ‘human’ and where the voice of our customers is heard enabling us to design the best customer experience.
"The Personal Banking team makes it easy for our customers to contact the Bank as we offer a relationship managed base approach with no call centre."
The future of Personal Banking
Starting this year we will be heavily investing in technology to ensure that our customers can access our services across multiple channels. We pride ourselves on being there for our customers so our employee’s development is also key to ensure we can continue to provide proactive services and products that add value to our relationship with our customers.
"One of our key drivers for the future is to have the ability to customize our products and services to support a lifetime experience."
I enjoy being active and thrive when I’m busy so outside work I keep a very busy social life, enjoy sports and travelling. I am a keen runner and find this helps me balance my mind which at times can be also running at 100 miles an hour!
